Norio Sasa, President and Representative Director
3-40-1 Minami-Otsuka, Toshima-ku, Tokyo
Contact for inquiries
fax: 03 (3971) 0535
TEL: 03 (3984) 7791 (switchboard)
Listed on each product page
Fees other than the price of the product
Orders less than ¥2,000 including tax will be shipped at a flat rate of ¥550 including tax or ¥385 including tax (when Nekopos is used).
For orders over ¥2,000 including tax, shipping charges will be covered by Sanhayato (except for some products).
Charter shipping and installation/training fees will be charged separately.
Please also check the "User's Guide" and the introduction pages of individual products and services.
The online store does not offer deferred payment.
Payment Methods and Payment Period
- Credit card (VISA, MASTER, JCB, AMEX in one lump sum only): Payment is confirmed at the time of product order.
- Shop Pay: Payment is confirmed at the time of product order.
- Apple Pay: Payment is confirmed at the time of order.
- Amazon Pay: Payment is confirmed at the time of order.
- PayPal: Payment is confirmed at the time of order.
Product Delivery Time
Varies depending on the product and payment method.
Please refer to the "User's Guide" and the individual product/service introduction pages.
Returns and Exchanges
We do not accept cancellations or returns after the product has been shipped or after the order for made-to-order items has been confirmed.
However, if the product is damaged or defective upon arrival, please contact us at 到着日を含め8日以内にcustomer@sunhayato.co.jpまでご連絡ください.
If the product is found to be defective, we will replace it with a good product.
In such cases, Sanhayato will bear the shipping costs for the replacement.
We will accept cancellation of orders other than made-to-order items if the cancellation is made before the product is shipped.
Please contact us at ご希望の場合は速やかにcustomer@sunhayato.co.jpまでご連絡ください.